Ricky Sohal - Uniportal AI

Can Fast AI Models like Jev Triage MSP Work? Four Models Tested on Tickets, Alerts and Emails

A lot of service-desk work starts with small decisions. What is this ticket about? How urgent is it? Does this RMM alert need someone now? Is this email a new request, a reply, or something to ignore? These are classification tasks, and small, fast AI models are often suggested

Your Junior Techs Are Already Using AI. That's Why Your Senior Techs Are Drowning.

Last week the most upvoted post on r/msp wasn't about a vendor outage or a pricing change. It was a tech asking if it's just their MSP, or if everything is going downhill. Seven years at the same shop. The company won't hire

MSP

RPA Was Supposed to Fix Automation for MSPs. For Most, It Didn't.

RPA promised to automate MSP work. It mostly delivered complexity, cost, and a dependency on one person who understands the builder. Here's what happens when you write automations in plain English instead.